Thank you for choosing Maya for your jewellery and clothing needs. We take pride in offering high-quality products and ensuring customer satisfaction.
Delivery and Shipping:
1. We take utmost care in packaging and shipping your order to ensure it arrives in excellent condition. However, if your order arrives damaged due to shipping or handling, please contact us immediately on whatsapp mentioned below, providing relevant details and supporting evidence. We will work with you to find a satisfactory resolution in such cases.
2. Delivery time is 7-14 days.
However, if you're looking for Urgent delivery - please don't hesitate to reach out to us on WhatsApp. +92 322 7184164 or +44 7907 300427
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As part of our commitment to maintaining the integrity of our business, we have implemented a No Return, No Exchange Policy. Kindly read and understand the following terms and conditions before making a purchase:
Policy Scope:
1. This policy applies to all jewellery and clothing items sold by Maya, through our website and social media.
Product Eligibility:
1. Due to hygiene concerns and for the protection of all our customers, we regret to inform you that all clothing and jewellery items are not eligible for returns or exchanges. This policy includes items that are damaged, defective, or otherwise unsatisfactory.
Quality Assurance:
1. We strive to provide accurate product descriptions, clear images, and detailed sizing information to assist you in making an informed purchase decision. We encourage you to review these details carefully before placing an order. If you have any questions or concerns regarding a specific product, please contact our customer service team, and they will be happy to assist you.
Exceptions:
1. In the event that you receive an incorrect item or if there is a mistake on our part, such as sending the wrong size or style, we sincerely apologize for the inconvenience caused. Please reach out to our customer service team within [number of days] days from the date of delivery, providing detailed information and supporting evidence (such as photographs), and we will assess the situation on a case-by-case basis to find a suitable resolution.
Non-Returnable and Non-Exchangeable Circumstances:
1. We cannot accept returns or exchanges for the following situations:
Change of mind or personal preference.
Improper handling, misuse, or accidental damage.
Wear and tear resulting from normal use.
Products purchased during sale or promotional events.
Customized, personalized, or made-to-order items.
Refunds and Store Credit:
1. As per our No Return, No Exchange Policy, we do not offer refunds or store credit for any items purchased. All sales are final.
Legal Rights:
1. Our No Return, No Exchange Policy does not affect your statutory rights as a consumer, as governed by applicable consumer protection laws in your jurisdiction.
We understand that this policy may seem strict, but it helps us maintain the quality and integrity of our products while keeping prices competitive. We appreciate your understanding and cooperation in adhering to these guidelines.
If you have any questions or require further clarification regarding our No Return, No Exchange Policy, please feel free to contact our customer service team on our email and Whatsapp. We are here to assist you and provide the best possible shopping experience.
Thank you for choosing Maya as your trusted jewellery and clothing provider.